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Multifaceted leader with over 20 years of experience in Program Management and Customer Experience programs.

Multifaceted leader and innovator with over 20 years of experience enhancing both the employee and client experience with proven record of impacts in the financial services industry spanning strategic initiatives,program management, process improvements, and enhancements to training endeavors and employee engagement.Six Sigma Green Belt and proficient in analyzing analytics and providing strategic programs to improve compan...

Ideal Companies: The Hartford Insurance Company, Travelers Insurance Company, Accenture, Wells Fargo, Citizens Bank

Tags for this Online Resume: Six Sigma, Change Management, Analytics, Customer Experience, Training, Program Management, Financial, Consumer Lending

Project Manager, Team Leader, Trainer

I lead cross-functional teams as an IT project manager with a focus on process, communication and training. As a PMP and MBA, I am able to collaborate effectively with all stakeholders throughout the entire project life cycle. I enjoy translating requirements between IT, functional and creative departments, vendors and clients. Drawing on my work experience and communication skills, I share my knowledge as a trainer, coach ...

Ideal Companies: Mount Sinai Health System, Memorial Sloan Kettering Cancer Center, New York-Presbyterian, NYU Langone Medical Center, Rockefeller University, Ford Foundation, New York University, Columbia University / Barnard College, Scholastic, College Board

Tags for this Online Resume: project manager, PMP, Microsoft Project, Visio, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, leadership, collaboration, cross-functional, PMO, matrix organization, ERP, implementation, initiating, planning, executing, monitoring and controlling, closing, project charter, lessons learned, WBS, deadlines, budget, cost/benefit, metrics, teamwork, delegate, negotiation, documentation, meetings, reports, status reporting, risk analysis, preventive action, corrective action, change management, process, vendor management, stakeholder, client, MBA, New York, NY, quality management, risk management, communication skills, relationship management, training, mentor, SDLC, Agile, HTML, CSS, schedule, PERT

DIRECTOR OF QUALITY Experienced, resourceful professional with 20+ years of progressive engineering, management, and technology  experience.  Dedicated  to  driving  quality  assurance,  technical  advancement  and  profitability 

Objectives- Program, Manufacturing, Quality, Purchasing, Corporate, and  Company Personnel direction to guarantee optimal  performance and customer satisfaction. Develop, implement and manage quality control systems designed to ensure continuous production;always consistent with established standards, customer specifications and production goals.

Ideal Companies: Boeing, Raytheon, Northrop Grumman, Lockheed Martin, Ball Aerospace, NASA, US Government.

Tags for this Online Resume: TIP QA, RCCA, LEAN, Continuous Improvement, AS9100, ISO 9001:2015

Expertise turning vision into solutions using energy, edge, and enthusiasm to measurably improve profitability and performance

My objective is to lead a team in creating meaningful, measurable results for our company and and clients using proven lean six sigma tools.

Tags for this Online Resume: Process Improvement, Process Design, International Trade, Risk Management, Customer and Vendor Relations, Six Sigma Blackbelt, Financial Services, Vice President, Measurable Results, Creative Solutions, Team Leader/Player, Process map, Banking, Turn-around, Start-up, DMAIC, DMADV