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Online Resumes with "Escalation management"
Manager - 10 Years of Experience - Near 80132
Skill Summary Customer Success, Support Account Management, Project Management, Customer Management, Implementation Success, Escalation Management, Customer Advocate, Opportunity Analysis, Customer Needs Analysis, Up Selling, Relationship Oriented, Decision Maker While Understanding Risks, Honest Conscientious, Trusted Organized
Tags for this Online Resume: Management, Middleware, Process Improvements, Account Manager, Support, Strategic Initiatives, BEA WebLogic, C++ Programming Language, Coding, Java 2 Enterprise Edition (J2EE)
Project Manager - 15 Years of Experience
SUMMARY OF engagements Role: Business head (Account and Delivery) Responsibilities: * Conceptualizing, building and developing new accounts globally and locally. * Self developing building and managing account of 5 Million USD Annually * Intense Client Engagement role discussing and planning the strategy decision with Senior management. * Driving and initiating proposals for cost effective solutions for client. * Designing,...
Tags for this Online Resume: Messaging, Sms, Health Care Industry, Agile Methodologies, Agile methodology, Apache Hadoop, Application Development
Project Manager - 18 Years of Experience - Near 06801
Areas of Expertise Certified Scrum Master - CSM Certified Scrum Product Owner -CSPO * Project Management * Strategic Planning/Analysis * Account Management * Process Improvement * Software Development/Management * Team Leadership * Employee Development/Training * Client Retention/Loyalty * Cost Control * Technical Proficiency * Collaboration * Escalation Management
Tags for this Online Resume: Management, Planning, Biomedical Industry, Budgeting, Clinical Research, Data Entry, LMS, Logistics, Microsoft, Microsoft Sharepoint
Data Centre Manager
SUMMARY I am an ITIL certified Global Delivery Manager with experience delivering IT solutions within a command center / help desk environment. My most recent focus has centered on business process visualization, as well as, project, people and escalation management resolving infrastructure and server related issues.
Tags for this Online Resume: Training, SAP, Scheduling, Software, Support, Use Cases, Legato, Microsoft Windows, Microsoft Windows NT, Structured Query Language
Manager - 20 Years of Experience - Near 80241
Summary Managed several high performance Software Development and Professional Service Consulting teams. Accomplished Solution Architecture, Systems Design & Implementation and Services delivery. Developed and delivered IT strategy, gap analysis, IT investment ROI, Solution Architecture, Systems Design & Implementation. * Business Unit Owner * Business Development * Resource Optimization * Software Development Manager * Dat...
Tags for this Online Resume: Requirements Definition, Sales, Professional Services, Services, StorageTek, Banking & Finance, Banking Industry, Consulting, Document Management, Entertainment, IT Director, C, Networks, Data Centers
Manager - 20 Years of Experience - Near 74137
Tags for this Online Resume: software, it jobs, Service Account Manager, Technical Account Manager, IT Manager, IT Director, Finance, data storage, Cloud, MCSE, ITIL, Escalation Managment
Manager - 20 Years of Experience - Near 30013
Qualifications and Expertise: * Capital Budget forecast and spend responsibilities * Network Design * Internet Capacity Management * Hardware deployment * Visio Drawings * Network analysis and troubleshooting * Fiber optic placing & splicing and line construction * Installation and maintenance of routers * Customer Service * Site Management * Vendor Management * Manager/Supervisor of technicians and professionals * Data/voi...
Tags for this Online Resume: Cabling, Security, Voice, Wireless, AT&T, Blackberry, Forecasting, Messaging, Networking, POS, Key Retailing, Sales, retail manager, management, finance
Project Manager - 10 Years of Experience - Near 77079
PROFESSIONAL SUMMARY * ITIL certified and experienced IT project manager. Managed many consulting engagements with big 5 of the Systems Integrators (PwC, E&Y, IBM, KPMG and ATOS). * Successfully completed numerous IT ERP projects system integration, software development, modernizations, migration, Infrastructure, business divesture and large scale Governance, Risk and Compliance (GRC) program. * Set strategy, directed and I...
Tags for this Online Resume: Management, Infrastructure, Risk Management, Scheduling, Asset Management, Change Management, Configuration Management, Configure, Microsoft Change Management, Project Management, sql, agile, software, PMP
Project Manager - 14 Years of Experience
PROFESSIONAL SUMMARY Technically Sophisticated Professional with experience in Project Management, IT Infrastructure, Service Delivery, ITIL Implementation, and Team Management. Significant infrastructure management experience of running operations in non-prod and production environments for support incident management, problem management, change management, build and deployment of pre-production environment. Establish and ...
Tags for this Online Resume: Its, JIRA, Root Cause Analysis, AutoSys, Unix, Quality, Coding, Configuration Management, Configure, Infrastructure
Team Leader - 17 Years of Experience - Near 94087
I would like to obtain a Position to be part of the leading international company. I wish to have an ability to utilize all of my skills for new projects and possibilities within multicultural and dynamic environment with all my passion to work. . To be a part of an organized business process playing a major role in the implementation and consultation of IT projects through which, my previous experience and background could...
Tags for this Online Resume: Database, Networking, Oracle, Oracle Database, Application Support, Appraisals, Benefits, Compliance, Data Migration, Information Technology, sql, agile, software, Technical Account Manager, Customer Support Manager, Support Account Manager, Customer services, Services Sales, Csutomer Advocate, Critical situation manager, escalation manager
Quality Assurance Specialist - 18 Years of Experience
CAREER SUMMARY DU - EMIRATES INTEGRATED TELECOMMUNICATIONS COMPANY (PJSC). March 2014 to December 2015 Analyst - Premium Contact Centre Operations, Dubai Responsible to monitor across all line of business the net promoters score, Repeat call drivers, long calls, call drops and quality of service by monitoring calls for Premium Customers. Duty and Responsibilities * Analyze operational practices and develop procedures to mee...
Tags for this Online Resume: Front Office, HR, Business Skills, Call Center, Complaints, Email, Filing, Management
Auditor - 8 Years of Experience - Near 95035
8 years Overall of experience in Risk Advisory and Banking sector with nearly 6.5 years of experience in Risk Advisory/Internal Audit focusing on Internal Audit (Business Operations & IT) and SOX Compliance (Business and IT) for a portfolio of US based clients in various industries including Healthcare Retail Insurance and Manufacturing sectors. About 1.5 years of experience in Banking Services and Banking Operations as Ser...
Tags for this Online Resume: Audit, Internal audit, Sarbanes Oxley, SOX, KPMG, Reinsurance, Consulting, COSO, Documentation, finance, audit, excel, gaap, manufacturing, accounting
