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Help Desk Performance Solutions/Technology Implementation Projects - 23 years - CL, CC, ITIL
Experienced in defining needs and recommending solutions that deliver value to stakeholders, in both Help Desk and implementation environments. Diverse experience in large scale enterprise-wide IT projects.
Ideal Companies: Honeywell, Crediable, Ameriplan Lockheed Martin, Apalachee Center for Human Services (in Tallahassee, FL),
Tags for this Online Resume: Metric Development, Analysis, Strategy and Planning, Project Planning and Management, Customer Relationship Management, Team Leadership and Management, ITIL based Service Level Management, Strategic Thinking, Written and Verbal Communication, Point of Sales, BMC Remedy
