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Online Resumes with "Call Center Service Delivery"
Financial Analyst - 15 Years of Experience - Near 06606
Tags for this Online Resume: Manufacturing, Forecasting, Reporting Tools, Satellite, Training, Workforce Planning, Automation, Capacity Planning, Documentation, Financial, Process Improvement, Supply Chain Management, Team Building, Strategic Planning, Logistics
Regional/Multi-Unit Manager - >15 Years of Management Experience - Agile and Scrum Certified
Steady and experienced call center and service delivery manager with skill in training and developing agents to provide increasing levels of customer service. A collaborative manager with passion for working across teams to turn around struggling accounts and raise KPI levels. Excels at finding efficiencies and reducing costs, skilled at using progressive discipline techniques for coaching and motivating, partners with seni...
Tags for this Online Resume: Call Center, Customer Service, Account Management, Integrate, Management, Process Improvements, Training, Agile, Forecasting, Project Management, Team leadership and development
CRM, Call Center Service Delivery & Project Manager in Reston, VA
Manage all aspects of solution design and project management for CRM call centers. Skills include call center scoping, staffing, metrics, IVR, ACD, CTI, CRM. Application of transformational best practices to reduce costs.
Ideal Companies: Dell, HP, Unisys, Oracle, SIAC, CACI, ManTech, Microstrategy
Tags for this Online Resume: CRM, Outsourcing, contractor, consultant, project manager, call centers, service delievry, CRM Project Management, Solution Design, Business Development
