Description
Summary I never settle for incremental growth, but rather grow exponentially by embracing all opportunities to master new hardware, software, build vendor relationships, and participate in all life-cycles of equipment readiness from conception to completion. Initiative, tenacity, and quick communication have separated me from my peers and facilitated success for the companies I have been associated with. Currently, I am providing exceptional, high quality, professional networking and voice solutions to support the 50,000 strong user environment including executive-level clients. I also have ten years of experience in desktop support, and adapt quickly to rapid changing environments and deadlines. My skill set includes the deployment and troubleshooting of all hardware, operating systems and applications supported by Desktop Support, networking, and voice solutions. I troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required. From the helpdesk call center through project maturation, to supporting VOIP technology in the corporate environment, and training other IT professionals and field agents, my exposure will provide an advantage, and my technical expertise will be an excellent investment.
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