SUMMARY * Dynamic, successful leader with extensive expertise in client relations, customer service, billing operations, ancillary services and utility expense management. * Strong background in Business Development / Success rate of $9M per year * Successful career in Revenue Management / Expense Control * Excellent ability to build client relationships that are lasting! * An analytical and logical decision maker with a proven track record of achievement. * Develops innovative strategies to win business, drive profit and maximize client satisfaction. * Broad-minded and conscientious, anticipates obstacles and resolves conflicts through outstanding interpersonal skills. * Approaches challenges with a firm commitment to achieving top results. * Consistent, high achiever, detail focused, very organized with excellent communication and problem solving skills. * A self-motivated, strategic thinker who creates long-term success. Service/Billing Managed sales and account management through relationships in the multi-family and student markets. Established operational policy and procedures and managed daily operations with ongoing reviews for continuous improvement. Reviewed monthly/quarterly property performance reports and discuss variances with client. Developed and deployed client training all levels. Extensive knowledge of contract administration, lease reviews. Ancillary Services - Worked closely with clients to determine ways to improve income through renegotiation of contracts with trash, internet, cable. Constant assessment of utility expenses with recommendations to client regarding additional income opportunities. Sustainability efforts through water conservation solutions, sub-metering to identify leaks and excessive water consumption, LED lighting, programmable thermostats. Argen Utility Billing daily operations for billing and customer service with ongoing reviews for continuous improvement. challenged have billing on a monthly on-time schedule and accomplished this task within the first three Recruited and interviewed for ramp up of customer service staff. Developed and implemented effective training program ensure client expectations were met.

Highlights:

• Account Management
• VP Operations
• Client Relationships
• Utility Expense Management
• Problem Solving
• Customer Service
• Business Development
• Work from Home
• Utility Billing