CAREER SUMMARY Highly effective, results driven manager with experience in various fields including healthcare, insurance and wireless communications. Proven track record of providing strong leadership, facilitating employee development and operational excellence. Selected to manage a project in California to start up a remote 60 seat customer service call center. Project was completed under budget and ahead of schedule. Extensive experience collaborating to create value and deliver results. Qualifications include: - Project Management - Training and Development - Employee Engagement - Coaching and Mentoring - Budget Management - Change Management - Collaborative Team Leader - Operations Management

Highlights:

• Call Center
• Leadership
• Strategic Initiatives
• Coaching
• Customer Service
• Monitoring
• Quality
• Quality Assurance
• Recruiting
• Assessments
• fort myers florida