PROFESSIONAL SUMMARY Exceptional trainer and mentor with skills to motivate peak individual performance from team members. Self- motivated, independent, eager to learn and highly dedicated. Ability to work efficiently in a high demand, team oriented, and fast-paced environment. Ability to maintain customer confidentiality. Solid communication skills and excellent interpersonal skills. Ability to express ideas in clear and concise manner. Solid problem-solving skills and excellent Management skills. Ability to think tactically and identify significant success factors. Areas of expertise include: * Medical Assistant -Phlebotomy (Adult and Pediatrics) * EKG * Spirometry * Medical terminology * Medical coding * Prescriptions * Referrals & authorizations CORE PROFESSIONAL STRENGTHS Team Building Employee Motivation Contract Negotiations Policies and Procedures Problem Solving DOH VFC Vaccine Coordinator CDC Training and Continuing Edu HIPPAA Training Customer Service Professional Phone Etiquette Performance Evaluations EMR, Allscripts, Eprescribe, ISTOP Medical insurance knowledge OSHA Compliant Conflict Resolution Fluent English and Spanish both written and verbal

Highlights:

• Call Center
• Customer Service
• Data Entry
• Diagnostic Imaging
• Email
• Home Health
• Imaging
• Intranet
• Quality
• Quality Assurance