Description
Profile Experienced professional with diverse background. Proven track record of effecting change. Experience includes healthcare administration, leadership, customer service, marketing, sales, insurance, facilities management, and small business ownership. Achieves results and problem solves in dynamic environments. Known as an autonomous employee that excels at bringing teams and ideas together always willing to do what it takes to ensure success. Summary of Qualifications Leadership * Operated long term care facilities in the position of Executive Director. Utilized a team approach to management in order to direct a staff of 7 department leaders and over 150 associates * Led facility from federal regulation crisis and perennial financial troubles to deficiency free status and profitability in first year of administration * Completed leadership training through Franklin-Covey Foundation based on the principles of The Seven Habits of Highly Effective People by Steven Covey * Facilitated organizational and cultural change in several professional environments Coordination * Organized and developed a council of Certified Nursing Assistants from 33 nursing homes * Organized nursing professionals to become involved in legislative campaigns for the benefit of facility residents * Personally visited government officials in an effort to educate them on issues facing senior citizens * Facilitated Quality Assessment and Assurance Committee of community healthcare professionals 2 Staff Development * Mentored department leaders on principles of leadership and incorporated these principles into the work environment * Met with all new associates to educate them on our mission and philosophy of quality care and customer service * Guided maintenance associates to increase their skills and knowledge for future career advancement Sales and Marketing * Developed marketing plan and implemented marketing committee to focus on census development * Presented to local community groups and organizations about company services and the changing healthcare industry * Two years of experience in sales and marketing of life, long term care, property and casualty, and health insurance * Grew small business by face to face marketing and excellent customer service Analysis and Problem Solving * Managed multi-million dollar budgets based on analysis of data. Never exceeded annual budget projections in 7 years of healthcare administration * Utilized and developed several reporting tools to evaluate operations on an ongoing basis in order to adjust to changes * Extensive experience in successful and respectful conflict resolution involving associates residents, families, and regulatory agents Community * Beaver Dam Scholarship Foundation - volunteered to solicit donations to assist students in funding higher education * Beaver Dam Athletic Booster Club - served 5 years as Treasurer raising money to support all athletics in Beaver Dam * Past member of the Washington School PTO finance committee
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