Description
Qualification Summary Mr. McNeal is a highly successful Sr. Program / Account Manager / Project Manager for CSC's Big Data & Analytics Practice with extensive IT (Service Delivery, Portfolio management and SDLC experience ) focused on leading and managing strategic complex programs/projects in matrixed and global environments for Fortune 500 companies in various industries including, Insurance, Oil & Gas, Healthcare, Financial Services, Banking, Discrete Manufacturing, and E-commerce. He is a results oriented accountable leader with proven ability to execute on a variety of tactical and strategic initiatives. Mr McNeal has directed and managed multi-million dollar programs of complex strategic IT projects with full SDLC and cross- functional and geographically distributed teams (both onshore and offshore resources) involving design, build/configure, integrate, test, and delivery of enterprise mission-critical business and operations support systems for global companies including ( Zurich State Farm, and General Accident Insurance, Xerox, NCR, IKON, PetroHawk (BHP) EMC, HP, McKinsey, Bright Horizons, and Standard Register ). * 20+ years experience in full life-cycle program and project management leading and managing geographically distributed cross-functional teams in matrix and global environments for the delivery and implementation of enterprise and mission-critical applications under mostly fixed price and T&M contracts. * 15+ years experience with vendor management, budget/P&L management, bids & proposals, services estimation and quotes, software release planning, meeting facilitation, and management of offshore and onshore resources including development. * Managed projects include application development, business requirements, systems specification, systems integration, Quality Assurance testing, User Acceptance Testing, Business Readiness Testing, systems performance and architecture, software delivery and implementation services, business and process improvements, business change management, software release management, RFP and vendor selection, vendor management, systems and managed operations, and Methods and Procedures. * Recognized for many "first-time" implementations and demonstrated the ability to lead multiple projects / strategic initiatives simultaneously. * Results-focused Senior Program/Project Manager with proven track record completing projects successfully - on time, within budget, and high quality deliverables. * Adept at working across client and partner teams including business developers, senior technical architects, finance and contract professionals, and technical subject matter experts. * Extensive international experience in over 22 countries in Western Europe, South America, Canada, Mexico, and South Asia. * Accomplished at implementing improvements to achieve key performance indicators including client satisfaction, financial and service targets. * SalesForce experience - Personally secured CSC's first time SalesForce developer staff augmentation opportunity for a key Underwriting Desktop project (TCV - $500k) while assigned to Zurich North America Insurance account. On previous occasions, CSC had been unsuccessful in fulfilling this type of request. Result: VP of Projects and his directs impressed with the timely response to ZNA's request to meet their immediate developer staffing gap, caliber of developers with Apex /Visualforce, Integration (SOAP/Rest), configuration and deployment expertise, which Mr.McNeal secured and personally vetted, which lead to a new billable Services based testing model proposal for ZNA's Salesforce application testing / QA environments. The proposed model included (1) CSC's test automation framework to help accelerate regression / functional testing and also achieve agility in maintaining manual test scripts and (2) complete takeover of ZNA's Sales Force instance support by CSC (TCV - $1.7m). * AGILITY / CLOUD experience - Mr. McNeal lead his team in participating in CSCs new Agility Dynamic CLOUD initiative for blueprinting of over (25+) selected apps from his portfolio, while assigned to Zurich account that addressed significant ISP client savings. The Agility Platform strategy involved orchestration, provisioning and customization targeted towards developers, using standard templates addressing much shorter timeframes for environment delivery and impacting architectural involvement & concurrence. The Cloud strategy involved a repeatable standard highly secure environment model with usage visibility reporting targeted at reduced costs.
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