Summary Accomplished corporate manager, trainer, and coach with 33 years of progressive responsibility in the Accomplishments * Implemented strategic laboratory initiatives, encouraging expansion of market share and reputation of quality product and performance. Led these COLA certified laboratories to 4 outstanding deemed-status surveys resulting in scores of 100, 99, 100 and 100 respectively. Rescued team dynamics resulting in 34% performance improvement over 6 month period. * Inspired improved performance standards through oversight of QAPI and risk management efforts for State and Federal compliance in acute care and free-standing psychiatric hospitals, outpatient, and PHP environments, including CARF and DNV/ISO 9001 accreditation. Rededicated corporate-wide Human Resources department, including change management and employee relations. * Developed and facilitated programs for a proprietary Electronic Patient Records system training varied professional levels in clinical informatics for a large healthcare organization. * Created and implemented hospital training programs and curricula resulting in effective handbooks, policy and procedure manuals, professional staff that insured powerful interventions. * Improved customer service performance for healthcare agency, achieving position of 3rd highest performer corporate-wide for year 2001. * Authored and facilitated seminars for varying local and international audiences establishing an over 20 year reputation as a confident, accomplished trainer with broad-based appeal. * Launched non-profit organization creating a successful substance abuse training program for professional health-care workers meeting Medicaid and TCADA (Texas Council on Alcoholism and Drug Abuse) standards. * Formulated budget, marketing, referral development, quality assurance plans for hospitals, resulting in successful, streamlined operations. * Developed and managed private practice in psychotherapy providing interventions in conflict resolution, substance abuse, sexual addiction/harassment, HIV/AIDS issues.

Highlights:

• Trauma
• Behavioral Health
• Compliance
• Home Health
• ISO
• ISO 9001
• Licensing
• Management
• Risk Management
• Direct Patient Care
• Coaching
• Teaching
• Performance Improvement
• Personnel management
• Project Manager
• Physical Plant
• Construction supervision