PROFESSIONAL SUMMARY Healthcare professional with strong knowledge of clinical and business operations of hospitals motivated to delivering Service Excellence and Culture Initiatives to inspire employee engagement fostering positive outcomes for the organization. Committed to merging clinical and organizational mission with focus on values, ethics, quality and education. Expertise in Patient Access, financial counseling, developing educational programs, and serving as a consultant for internal and external customers. I help organizations and their customers examine their services to assist resolving issues. Patients depend on my services to help them navigate the complexities that accompany the healthcare system. Excellent knowledge of EPIC modules, insurance plans and precertification. Experience compiling revenue reports for payment and collections for services. Created initial, informative brochure for the Admitting Department to educate families and staff on unique services. Piloted and implemented Inpatient and Outpatient recreation therapy programs. Member of a several Professional Healthcare Associations.

Highlights:

• Microsoft Access
• PEDIATRIC
• Insurance
• Cadence
• Financial
• Financial Services
• Services
• Behavioral Health
• Business Operations
• Customer Service