Description
Qualifications Summary Apple Certified Support Professional (ACSP) with nineteen years of progressive experience in hardware/software support and project management. Proven ability to plan and execute major software upgrades, hardware transitions and system implementations. Recognized by end users for providing timely, respectful customer service through training, mentoring, and sharing expertise. Adept at creating effective training documentation and conducting training classes. Expertise includes: * Mac OS (and Server) *Windows 7 (and 2008 Server) * Solaris/Unix * Routers and Firewalls * Mobile Device Management * iPhones & iPads * Microsoft Office * Remote Desktop * VPN * Wired and Wireless Networking * Desktop and Laptop PCs * Servers and RAIDs
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