Description
SUMMARY OF QUALIFICATIONS Extensive experience as computer programmer/analyst and in the diagnosis, repair and maintenance of computer mainframes, minis, PCs (and Macs) and associated peripherals, including many communication protocols and various networks. Skilled in installation and implementation of, and training for, a large number of hardware and software applications in a wide variety of scientific, technical as well as business management activities. Superior written and interpersonal communication skills, as well as mechanical abilities and aptitude. Very substantial experience in staff training and supervision, Quality Assurance/Control, combined with procedures development and implementation (trained and certified by Boeing as a Senior Facilitator and TQM advisor.) Work effectively with clients, staff and vendors in all environments. Exceptional abilities in retention, servicing, and expansion of customer base. Have been successful in Customer Service type endeavors in excess of 20 years.
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