Description
Qualifications Summary Highly experienced Senior Technical Writer, User Assistance Developer, Business Analysts, and On-line Help Developer (Responsive and Multiscreen) including embedded mobile user assistance. Develop on-line help, knowledge bases, mobile user assistance, performance support applications, training, hardware / software manuals, web solutions, eLearning, quality assurance, data grooming, data science, project development, user interface design for end-users, programmers, administrators, and system engineers including data modeling, and resource planning successfully from concept through completion. Diverse and dynamic individual with cross-functional expertise in documentation, instructional design, localization, business communications, user interface design, and visual design using current technologies for user-centered solutions. Identify and document business process flows in conjunction with business process engineering, issue identification, knowledge base development, integrated department system workflows, gap analysis, analytics, and resolution solutions including Agile Systems Development Life Cycle (SDLC) methodologies with exceptional project management talents. Drive simultaneous projects to successful conclusion in high-paced environments, working independently and remotely. Skills Summary Technical Writing: MS Word, Adobe Acrobat PDF, Adobe Experience Manager (AEM) Forms, Adobe Creative Suite, InDesign, FrameMaker, PowerPoint, PageMaker, Open Source Technologies, Google Docs, and Visio. Responsive On-line Help and Web: Madcap Flare, RoboHelp, RoboHTML, Salesforce1 Improved Help, AuthorIT, Dreamweaver, FrontPage, Google Analyzer, Microsoft Visual Web Developer, Fluid Grids, Wireframes, Framesets, Menus, Cascading Style Sheets (CSS3), responsive HTML5, Mobile User Assistance, JavaScript, and Presence Technologies. Web analytics, FlashHelp, XHTML. CHM, ePubs, WebHelp, XML, iOS, iPad, Android, DocBooks, Infographics, search engine positioning (optimization), adaptive and responsive PDF forms, and IDE (integrated development documentation). eLearning: Adobe Captivate, Adobe Presenter, Articulate Storyline, Articulate Presenter, TechSmith Camtasia Studio, and PowerPoint developing training using self-paced videos and product demonstrations. Communication Methods: Content reuse, single-sourcing, user-centered design, topic-based authoring, content chunking, minimalism, Information Mapping, topic patterning, screen shots, and screen simulations.
Accomplishments
Highlights:
Keywords
