Professional Summary: Seasoned professional with over twenty years experience as an Administrator, Trainer, Teacher, Claims Examiner, and Customer Service Sales Representative, with an "innate" ability to recognize needs and present workable solutions. Selected accomplishments: * Provided Diversity Training for the Bellsouth EEO program in the southern region * Facilitated curriculum for the Criminal Justice Program at Tunxis Community College in Connecticut * Managed and monitored community programs at national and regional levels for the US Department of Justice * Provided "high" level training and support for IBM clients and other major corporations on a contractual basis * Facilitated Criminal Justice Curriculum for Georgia State College Criminal Justice Program with "stellar" results * Trained and developed managers and supervisors at national and regional levels for the US Department of Justice * Served as a task force representative for accreditation of the US Department of Justice's curriculum with the University of Georgia * Directed the Training and Development activities for Dismas Charities of Georgia * Volunteer Trainer for State of Georgia Department of Labor

Highlights:

• Policies and Procedures
• Benefits
• Medical
• Medical Records
• Customer Service
• Filing
• Insurance
• Coding
• Rehabilitation
• Support