Accomplishments * Honored as National Executive Director of the Year (2004) while competing with administrators at approximately 100 affiliated properties in recognition of exceptional performance across key evaluative metrics, including net operating income (NOI), resident satisfaction, and quality standards compliance. * Recognized as the recipient of the National Outstanding Operational Performance Award (2003) for exceeding performance expectations in the delivery of fiscally responsible financial management. * Increased revenue by $400,000 over the course of a two-year period by expanding assisted living services in response to a changing resident demographic. * Played a pivotal role in launching the Quality Assurance Team, a collaborative initiative that contributed to significant improvements in the operational-assessment function for all areas and notable improvements in state survey scores. * Implemented the Team Spirit Initiative Program to raise employee morale. * Led successful operational efficiency initiatives to enhance resident, family, and employee satisfaction while serving as executive director during interim assignments at affiliate properties in Rhode Island. - Championed and implemented the plan to conduct monthly meetings to engage and facilitate communications with residents and family members at West Bay Manor (Warwick). - Executed strategic, community-based networking campaigns to increase the census at Greenwich Bay Manor (East Greenwich). - Improved employee morale and the continuity of service delivery at Greenwood House Nursing Home (Warwick). - Enforced policies and procedures, contained operational cost exposure while improving efficiency, and implemented a staff restructuring initiative to strengthen the skilled nursing and administrative teams at Pawtuxet

Highlights:

• Management
• Nursing
• Assessments
• Policies and Procedures
• Variance Reports
• Compliance
• Services
• Communications
• Financial
• Financial Management