Description
PROFESSIONAL SUMMARY * Experienced in consulting leaders and decision makers to leverage and improve organization effectiveness, development, learning, growth and employee engagement. * High-energy coach and creative facilitator in communication, leadership, team building, time management, goal setting, conflict resolution, and project management within a multicultural environment. * Knowledgeable planner, designer, organizer, and executor of wide range of training courses. * Competent with continued education to improve employees professionally and personally creating work-life balance. * Strong organization and capacity development experience. * Comprehensive instructional design experience. * Experienced planning and developing curricula for formal training courses. * Twenty years of experience within a training/learning role developing and implementing blended learning solutions. Experienced with MS Office skills * Supervised and administered in-house and field training programs. Senior Operations Manager for Administration December 2009 - December 2012 Adventist Development and Relief Agency (ADRA) International - USA * Prepared instructional design for field trainings * Conducted Trainers of Trainers workshops for managers and directors * Provided the leadership team with updates on employees' learning needs, and field needs * Provided coaching to leadership * Prepared training topics for executive and other committees * Facilitated logistic arrangements for workshops in-house and for field country offices * Prepared materials for Management Training Workshops in English and Spanish * Researched and prepared material for classes pertinent to HR, emergency management and development issues * Selected and assigned instructors to conduct specific training programs * Organized and edited training manuals, multimedia visual aids and other educational materials * Developed surveys to identify training needs based on projected production processes and changes * Evaluated the effectiveness of training programs, recommended improvements to leadership * Developed and maintained an alert system for upcoming deadlines on incoming requests and events * Processed travel expenses and reimbursements * Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale * Supported the HR department in the annual employee review process 2 Executive Assistant for Administration February 1999 - December 2009 Adventist Development and Relief Agency (ADRA) International - USA * Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum. * Processed expense reports, budgets and filing systems * Prepared Board agenda, took notes and wrote minutes * Maintained administration's calendar and coordinated meeting attendance and availability * Coordinated logistics for administration's travel overseas * Responsible for corporate seal and documents. Coordinator of ESOL Programs for Various Ethnic Groups April 1992 - February 1998 East Paraguay Academy - Paraguay * Worked with teachers to enhance teaching approaches and classroom resources. * Planned, developed and presented ESL Programs to multi-lingual community. * Designed, implemented educational programs, and monitored budgets. * Managed teachers' professional actualization program.
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