QUALIFICATIONS SUMMARY CERTIFICATION AND TRAINING * APPLE: Mac OS X Support Essentials 10.6 * Duane Maas, Apple Certified Trainer * Implementing & Supporting Microsoft Windows XP Professional/Windows 7, Windows 8 and 10. * Citrix * Audio Visual Equipment setup and Support * Learning Solutions, Microsoft Gold Certified Partner * Implementing Managing & Maintaining Windows Server 2003 Network Infrastructure Services * Word Advanced, Access Essentials, Excel Advanced * MasterLink Training LLC July 2006 * Windows 7, Changing passwords, Printer setup and configuration, Customizing Internet Explorer 8,9

Highlights:

• Help Desk Support
• Citrix
• Gateway
• Information Technology
• Security
• Support
• Active Directory
• Adobe
• Adobe Acrobat
• Apple
• End User support
• customer service