PROFESSIONAL SUMMARY High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. RELEVANT ACCOMPLISHMENTS BARNES AND NOBLE / ITHACA, NY Store Manager 07/2014 to 09/2016 Supervised the day-to-day operations of a bookstore, multimedia, food services, and digital, which employed up to 30 exempt and non-exempt employees, with a sales volume exceeding $4 million. Exceeded sales targets by 11% for customer loyalty program after first year as Store Manager. Developed new accounts while building and maintaining relationships with existing customers through our Community Business Development program. Exceeded goals of Gift Card sales by 21% by monitoring individual bookseller goals while coaching in the moment. Defined strategy and business plan for our in house café. ACCOMPLISHMENTS BARNES AND NOBLE / ITHACA, NY Store Manager 07/2014 to 09/2016 Supervised the day-to-day operations of a bookstore, multimedia, food services, and digital, which employed up to 30 exempt and non-exempt employees, with a sales volume exceeding $4 million. Exceeded sales targets by 11% for customer loyalty program after first year as Store Manager. Developed new accounts while building and maintaining relationships with existing customers through our Community Business Development program. Exceeded goals of Gift Card sales by 21% by monitoring individual bookseller goals while coaching in the moment. Defined strategy and business plan for our in house café.

Highlights:

• Management
• Sales
• Credit Card
• Recruiter
• Recruiting
• Account Manager
• Networking
• Product Management
• Support
• Technical Support