Professional Summary I have over two years of Customer Service experience, attracting potential customers by answering product and service questions, suggesting information about other products and services. I am able to effectively and efficiently process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Customer Service Skills * Resolve product or service problems by clarifying the customer's complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution * Processing customer orders and adjustments * Recommend potential products or services to management by collecting customer information and analyzing customer needs * Contribute to team effort by accomplishing related results as needed * Manage incoming calls * Identify and assess customers' needs to achieve satisfaction * Provide accurate, valid and complete information by using the right methods/tools * Follow communication procedures, guidelines and policies * Resolve customer complaints via phone, email, mail or social media * Greet customers warmly and ascertain problem or reason for calling * Take payment information and other pertinent information such as addresses and phone numbers * Ability to multi-task, prioritize and manage time effectively

Highlights:

• Complaints
• Customer Service
• customer service skills
• Email
• Management
• Microsoft
• Microsoft Excel
• Microsoft Outlook
• Microsoft Word
• Networking