Description
Assigned, Branch 15, Pittston, PA Supervised the daily activities of 5 full-time service technicians, and one Service/Warranty Administrator. Performed short and long term scheduling of shop workload. Planned incoming service requests from crane and construction industry customers, dispatching field service technicians for site repairs scheduling shop workflow for inside repairs. Researched machinery parts and wiring diagrams to assist service team with troubleshooting and parts ordering. Administrated all timecard, payroll and service billing statements for outside and interdepartmental customers. Generated written estimates for customer repairs using windows-based EBS software. Performed monthly and year end P&L (profit and loss) statements for the department, reporting to the Branch Manager and the Vice-President of Service, Harrisburg. Administrated all training programs for safety, ongoing product familiarization, and product repair for five major vendors. Ordered all shop supplies, tools and facility maintenance materials. Developed vendor relationships, and used competitive bid procedures to keep pricing in check. Performed quarterly facility inspections for OSHA compliance. Recruiting, hiring and training of department personnel. Conducted field service visits with our customer base to solve problems, obtain new business, and support other departments and branches. On-call for emergency service calls 24 hours a day, seven days per week for four years, including weekends, holidays and evenings. Posted annual revenue growth in excess of ten percent per year since my hire. repairs and preventative maintenance programs to six service technicians. Researched and ordered all replacement parts for the department. Performed payroll and scheduling for department employees. Analyzed company equipment usage reports to develop preventative maintenance programs and schedules for all of the rental equipment assigned to the branch. Participated in continuing educational programs and United Rentals Service Manager School in Greenwich CT. Maintained and serviced customer base for print and online Yellow Pages advertising. Developed advertising territories in Tioga Lackawanna Monroe Luzerne and Wyoming Counties. Increased existing customer base advertising programs by over 25%. Awarded the Chairman's Club distinction for overall sales results in the top 5% company-wide 2001.
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