PROFESSIONAL SUMMARY Highly respected, results-oriented Service Improvement Supervisor with 10 years' experience in enhancing customer service across various departments. Core competencies include the keen ability to assess key business issues and objectives and propose complete solutions resulting in improved service, organizational effectiveness and financial performance. Visionary leader with the ability to deliver world class service without compromising quality with a broad background of Operations, Project Management, and Risk Management experience.

Highlights:

• Leadership
• Scheduling
• AVAYA
• Call Center
• Consulting
• Customer Relationship Management
• Financial
• Quality Assurance
• Test
• Audit
• Training
• Development
• Manager