PROFESSIONAL SUMMARY Accomplished senior IT analyst with experience in managing IT projects as well as software implementation with a proven work history. Master's degree with 15 years of experience in achieving management and operational efficiency as well as business process improvement. Providing root cause analysis to identify issues and develop process improvements that lead to customer and company cost savings. Exceptional planning, organization and implementation capabilities. Obtaining and writing business and functional requirements gathered from stakeholders utilizing various methodologies to include AGILE and Waterfall. International Institute of Business Analysis (IIBA) member working towards certification. Familiar with industry standards of PII, PCI-DSS, HIPAA, & JCAHO.

Highlights:

• Microsoft
• Microsoft Office
• Microsoft Visio
• Systems Analyst
• Oracle SQL
• Documentation
• Microsoft Outlook
• Microsoft Windows
• Unified Modelling Language
• JIRA
• Scrum Master
• Product Owner
• MS Squel Server SQL