Description
Areas of Expertise: Creating training curriculums, creating hiring plans, managing a P & L, creating of labor budgets, leadership development, process onboarding, instructional design, HR compliance, client relationship management and account management Foodcellar Market Long Island City, NY Feb. 2016 - Present Director * Set the strategic direction for training, marketing and human resources to provide a smooth transition for Foodcellar Market's expansion from an 80-employee company to a 193-employee company. * Created a six-month training curriculum with content and manuals for our managers that supported them in building strong, cohesive and service-oriented teams. * Reinstituted and led our marketing department, trained two new marketing employees and designed Foodcellar Market's first corporate branding campaign in- store and on social media. * Created one and three year out pay scales for all non-managerial positions and recreated major human resource policies to increase employee compliance and clarity of company standards, policies and procedures. Totally Green New York, NY Sept. 2013 - Feb. 2016 Account Manager * Trained, onboarded and managed a range of clients from Michelin star rated restaurants to Five Star, Five Diamond hotels and Fortune 500 companies as well as smaller grocery stores, restaurants and hotels. * Grew U.S. client base by 700% within 2.5 years. Redesigned the training program, which led to a 60% decrease in service calls made by customers for user-error related issues. * Managed a territory of 50 clients throughout NY, MA, IL, FL, TN, WA and CA, ran a $500,000 per year P & L, trained more than 700 union kitchen, stewarding and engineering staff members and over 50 Executive Chefs and Executive Stewards. Whole Foods Market New York, NY March 2011 - Sept. 2013 Store Trainer * Created cashier training manuals and a cashier-training program that was used in all seven NYC Whole Foods Market locations that led to a 70% increased retention rate among cashiers. * Trained, developed and oversaw a seven person training team in the Tribeca store. Outsource Partners Int'l New York, NY April 2010 - March 2011 Business Development Manager * Increased the number of sales opportunities for Sales Directors. * Analyzed sales data and generated target market reports to help Sales Directors identify a target client base and target clientele. Marcus Evans New York, NY Sept. 2009 - March 2010 Summits Executive and Research Trainer * Sold conference programs directly to CEOs of companies who have a product or service that they want to sell to hospitals. Trained all new healthcare summits executives on how to research appropriate opportunities for clients. NetPique New York, NY Oct. 2008 - Sept. 2009 Account Executive and Trainer * Sold office supplies to companies with 10 or more employees in Manhattan. Enrolled existing office supplies clients into our client rewards program. Trained all new Account Executives. Whole Foods Market El Segundo, CA April 2007 - June 2008 Assistant Marketing Manager * Created marketing programs in tandem with our regional marketing calendar and standards. Designed nine in-store marketing events. Managed our marketing and donation budgets and led a four-person marketing team.
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