Description
Add to the growth and success of a progressive, cutting edge organization by putting twenty-one hard-earned years of IT experience and skills to work in delivering desired business outcomes and exceptional customer service through a focus on disciplined IT, Appropriate Prioritization of IT resources, Effective Communications Strategies, and Ensuring that IT staff and resources are Supportive of Business Strategy and Objectives. EXECUTIVE SUMMARY * Team Leader and Mentor to high performing Core Shared Services Engineering team delivering large scale Core Shared Enterprise Services (Microsoft and Citrix Technologies) to approximately 20,000 Staff, Faculty and Students in an always-on mission critical Health Care System * Proven ability to manage personnel resources and multiple responsibilities with constantly shifting priorities in a 24x7x365 Academic Medical Center. * Microsoft and ITIL Certified IT Professional with 21 years of experience in delivering desired outcomes and exceptional customer service through a focus on disciplined IT Change Control, Policy Adherence, Product Ownership and Continual Service Improvement and Effective Communications Strategies. * Strong personal initiative exemplified by a willingness to tackle any task and exert positive change within the IT organization. * Natural interest in maturing IT Processes and Operating Procedures and Improving Service Delivery and Delivering Desired Outcomes.
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