Description
Summary of Qualifications Results-oriented manager with experience in supervising national teams and utilizing outstanding leadership skills to foster long-lasting partnerships with internal and external members. Strong background in overseeing strategy formulation, quality assurance, and corporate projects from initiation through implementation phases by optimizing team productivity. Skills include: (Business Strategy Formulation (Team Leadership & Support (HR Management (Client Relationship Management (Operations Management (Financial & Budget Analysis ( Work-Flow Development (Process Implementation (Quality Assurance Management Expertise EOS CCA Healthcare, Norwell, MA Manager of Quality Assurance for Healthcare Division 2013 - 2016 Oversee 125 high quality deliverables with an emphasis on accuracy and timeliness. Oversee business requirements, create systems of high quality and efficiency, and optimize team's productivity levels by offering strategic project-based incentives which result in high client satisfaction. Contributed to the $100,000 in annual company revenue. * Communicate quality improvements to the Executive Management Team including the President, Senior VP, VP, the Directors and 50+ clients on a monthly basis. * Collaborate with C-Level Executives to improve efficiencies and create systems that deliver high-quality services which drive corporate revenues. Manage A/R reconciliations, issue logs, and analyze reports. * Coach and mentor team members to ensure that proper workflows are being followed, that each member provides exceptional customer service to clients, and that they provide deliverables on time and within budget. * Run management reports on production statistics facilitate staffing level coverage and build daily dialer campaigns. * Partner with Sales, Operations, Finance, IT, and Compliance teams to meet client requisitions for implementation. ClaimAssist, Newton, MA
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