Seeking a customer service oriented role where my love for helping others in a professional manner can develop further Work Hi story February, 2015 - June 2016 Navigant Cymetrix Panama City, FL Director, Patient Access * Act as a business partner for LHP and support Revenue Cycle initiatives. * Responsible for leading a team of approximately 80 Patient Access employees. * Support all Patient Access functional areas, including two off-site locations. * Mentor and work closely with three Supervisors and one QA Coordinator. * Monitor and/or work a number of financial related reports, including, but not limited to: denials, registration errors, and invalid E-mail addresses. * Implemented an automated QA system for Patient Access -AhiQa. * Engaged with improving Point of Service Collections throughout Patient Access, including mandatory department-wide training and re-training. * Developed strong rapport with the Emergency Department Director as patient throughput processes were modified. * Successfully led department through Paragon (ADT system) upgrade. * Positive relationship with various key leaders of Bay Medical Center, including the CFO. * Work closely with the Medicaid Eligibility vendor (Alegis). * Strong working relationship with the PFS team, as well as Case Management and HIM.

Highlights:

• InVision
• Surgery
• Administrative Assistant
• Budgeting
• Financials
• Operating Budget
• Radiology
• Managed Care
• Policies and Procedures
• Medical