Description
Summary of Qualifications: Sales Development * Acts as an extension of the sales manager supporting the development of sales reps skills, proficiencies and approach. Plan, coordinate, evaluate, monitor and grow sales through team activity as well as territory/account management, and increase employee commitment and competence, in order to increase/grow revenue and market share. * Increased the entire telesales center sales by 4.5% in my first quarter with the company and 5.4% in the second. * Increased productivity year to date over 37% and 92% in closed won sales. * Responsible for driving improvement in average sales productivity metrics by driving sales skills, knowledge and sales approach across all sales teams through, sales training courses, pro-activity, personal observation and coaching of sales reps and managers. * Participate on sales calls or calibrations sessions in the telesales call center, driving understanding and adoption of key sales strategies on an ongoing daily basis developing/increasing the ability to use tools and systems. * Utilize and execute sales processes, improving their ability to prospect, qualify, pursue, sell and close sales with prospects and active customers in both team and 1-on-1 environments. Sales * Conducts proactive consultative analysis with new prospective customers. * Self generates leads via cold call premise visits, networking and industry events. * Qualifies new leads and requests site survey to determine serviceability for new logos. * Primarily responsible for upselling and renewing mid-market and enterprise segment, networking and marketing to C Level and Senior decision makers. * Develops customer centric solutions and sales proposals. * Proactively up-sell and contract renewal services for existing accounts in territory base resulting in maintaining the number one Account Manager in the company, Achievers Cup qualifier, and many Accolades. * Prospect and qualify new account opportunities * Maintain high level of sales activity including needs assessments, application development, proposal, negotiation and post-sale services consistently averaging over 240% of quota every month. * Manage accounts on an ongoing basis to achieve continued growth and retention. * Maintain sales database for reporting and forecasting. * Worked remotely from home office, held responsible for balancing the generation of new facility relationships while managing existing relationships in multiple and diverse facilities. * Prioritized and optimized activities multitasking and demonstrated ability to deploy a diverse range of campaign activities targeted around prospect needs demonstrating a strong and complete understanding. * Ability to work independently developing a dynamic and creative marketing plan to generate qualified leads, and demonstrate integration of business partners. * Executed administrative duties including updates and maintenance of appropriate reporting/database systems, complete ordering applications, marketing materials etc. * Outstanding communication and selling skills with ability to motivate clients. * Attended bridal, home, and book expos to present information and gather potential clients. * Participated in networking events sponsored by various Chambers of Commerce. * Conducted seminars at various locations including schools and employers to present companies' products and services. * Assisted clients to determine financial needs and recommended a course of action. Customer Service * Excellent telephone etiquette with ability to clearly present information. * Conducted customer surveys for multiple companies measuring various statistics such as satisfaction, product usage, and voting habits. * Greeted customers during face-to-face interactions and functioned as a liaison between brokers and customers. Administrative/Clerical * Provided administrative support to managers and supervisors. * Scheduled client appointments for real estate brokers and insurance agents. * Knowledge of office procedures: typing, filing, photocopying and faxing. * Performed data entry maintained and updated customer database. * Answered heavy volume multi-line telephone and recorded detailed messages. * Microsoft Word, Excel, Power Point, Access typing 45wpm. * Proficient in Sales Force. Management * Interview and hire support staff to assist with calling potential clients. * Supervise and delegate daily responsibilities. * Created scheduling and hours.
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