Occupation:Senior Manager, Functional Excellence |
Location:Plano, TX |
Education Level:Master |
Will Relocate:YES |
Description
SUMMARY: A professional high on commitment, self-motivation, continuously focused on building my leadership competencies, value-creation for my employer, its shareholders, employees, clients and myself. Close to fifteen years of leadership operational, six sigma, MIS and analytical experience in Mortgage, Banking and Insurance sectors. Operating expertise and domain knowledge of Banking Industry (US and Australian Processes) and has supported various functions across retail banking, business banking, lending services and F&A with extensive involvement in: * Six Sigma & Lean methodology to drive business improvements * Conducting ideation and X-change labs * Running Green Belt and Black Belt projects for process excellence * Driving E2E Process Improvements and Business Impact * Implementing Best Practices and Benchmarking * Running large and varied operations across geographies * Customer relationship management ( NPS ) * Vendor Management and off shore project management * Process Transition - off shoring * Process controls and Service delivery adherence * People Management * Anticipating and Leading Change * Capacity Planning and Forecasting * Training and Facilitation PROFESSIONAL ACCOLADES: * Trained and Tested on Six Sigma Methodology (DMAIC) * GE Lean & Six Sigma trained and certified Black Belt * Certified Six Sigma Green Belt Trainer * Certified Green Belt * Lean Certified * Gold Award Winner for "Quantum Highest Impact Project" * Gold Award for Glitterati Pentacle for 2011, 2012 and 2013 consecutively for ops excellence and Client Management * Driven an Impact of over 150 MM (AUD/USD) through various Black Belt and Green Belt Projects * Global Quality Conclave Award for generating $8 MM P& L Impact and productivity improvement by 50% * Constantly rated inverted "L" in the leadership 9 blocker assessment Year on Year ( Session C ratings) * Smart Enterprise Process methodology trained * Managed multiple geographically and demographically diverse teams in Operations * Trip to Switzerland for meeting annual goal on disbursements (Indian Mortgage company)
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