Professional Summary A highly organized, self-disciplined Information Technology/Security Professional who possesses excellent interpersonal and leadership skills with a drive to serve customers as individuals through expert knowledge, problem-solving and the ability to view every customer as a valued individual with unique needs, expectations and learning styles. Proven expertise in designing, building and installing application and communication servers while maintaining appropriate quality assurance and security. Experienced in the setup of call centers with up to 600 seats and ensuring seamless computer/telephony integration while maintaining a secure environment. Recognized for the ability to motivate and lead in fast moving culturally diverse environments while achieving high levels of performance in the U.S., Canada, Korea, India, Central America and the Middle East. Possess nearly 20 years of design and implementation experience with numerous telecom and data technologies including Cisco, Microsoft, Novell, Nortel, Avaya, NEC and Mitel. Educational experience includes a Master's Degree in Cybersecurity with a focus on penetration testing and security risk analysis.

Highlights:

• Leadership
• Connectivity
• Desktop Computer
• End-user Support
• Infrastructure
• Lan/Wan
• Local Area Network
• Networking
• Quality Assurance
• Reliability
• Cybersecurity
• Cyber Security
• Security