COVER LETTER: To whom it may concern: June 15th, 2017 OBJECTIVE: a full time position in the fields of CSR or CSR Trainer. I have a BA Degree in Marketing/Business, as well as having great communication skills, great organizational skills, coaching and training. I also have 20 years experience in Customer Service, 7 years in Administration, 2 years as a Customer Service Trainer- monitored the calls in the customer service department and trained the new CSR employees. Sap experience, accounting, invoices and purchased orders, and 4 years in credit card and student loan debt. Sincerely, Jillian Sanders Authorized to work in the US for any employer

Highlights:

• Customer Service
• Microsoft Outlook
• Accounting
• Microsoft Office
• Purchase Orders
• Computer Aided Software Engineering
• Credit Card
• Email
• Quality Assurance
• Test