Occupation:Customer Service Manager |
Location:Stillwater, MN |
Education Level:Associate |
Will Relocate:YES |
Description
Customer service-oriented Customer Experience Manager committed to resolving problems for customers quickly and accurately to reduce downtime and increase productivity in the IT environment with desktops, notebooks, servers, storage and printers. * Increased ALI (Account Loyalty Index) score for my accounts to above the targeted goal of 3.75 on a 5 point scale * Managed relationships with customer and account team to assure timely repair and maintenance of the IT equipment i.e servers, storage, desktops, notebooks and printers.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Executive Account Rep | 1/2013 - Present |
| Hewlett Packard Company | Customer Experience Manager | 1/2007 - 1/2013 |
| Smith Micro Technologies | Senior Account Rep | 1/1996 - 1/2007 |
Accomplishments
Highlights:
Job Skills
Keywords
