PROFESSIONAL SUMMARY Information Technology Professional with 15+ years of experience in the industry. I have an extensive background that includes administration and management for multiple areas of technology including Crystal and SSRS development, data center, help desk, networking, hardware, software, servers, database, security, anti-virus, backup and recovery, disaster recovery, telephony, and vendor relations. QUALIFICATION HIGHLIGHTS * Crystal Reports - v2011 * SSRS Reports - v2008R2 and 2014 * T-SQL Query Writing * Data Center and Infrastructure * Hardware and Software Issues Diagnosis * Microsoft Exchange * Help Desk Operations and Management * Cloud Server Management * Firewall * SQL Server 2008 R2 * Windows Server 2008 R2 * Active Directory * Hardware and Software Evaluation * Cisco/HP Switches and Routers * Symantec.cloud Anti-Virus * Norstar Key System and Voicemail * Multi-Site Support via WebEx Support Center * Network and Server Monitoring * Software and Hardware Updates * Firmware and Driver Updates * Backup and Recovery * Offsite Data Storage via Iron Mountain * Disaster Recovery Planning and Testing * IIS * Windows Network Security * SQL Security * Documentation Specialty skills include Crystal and SSRS development, SQL and Access data manipulation, and business analyst functions.

Highlights:

• Billing
• Dell
• Desktop Computer
• Email
• Firewall
• Hardware/Systems
• Honeywell
• HP
• Management
• Microsoft SQL Server 2000