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Dennis H

Account Manager

Occupation:

Account Manager

Location:

Minneapolis, MN

Education Level:

Bachelor

Will Relocate:

YES

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PROFESSIONAL SUMMARY High energy senior level meetings industry planner and account management professional with a well established and relevant history designing and executing global meetings, trade shows, special events and incentive travel programs to Fortune 1000 clients. Thirty years proven success in strategic planning, vendor management, contract negotiations and procurement, budget development and program administration. Solution-oriented problem solver with in-depth industry knowledge, recognized as an individual and team manager possessing excellent interpersonal skills and a proven track record of profitable achievement and client retention. RELEVANT SPECIALTIES & STRENGTHS Business Development and Strategic Account Management * Skilled networker to discover and qualify new business opportunities and markets, cross-selling or supporting field account executives. Consultative SMM approach with executive leadership to determine "big picture" program initiatives and strategies, and then develop analytics and services package to support the best course of action and ROI. * Client focused in the fields of financial services, technology, legal, pharmaceuticals and medical devices. Primary venues have included hotels/resorts, major convention centers and arenas, and creative sites globally. Site Selection and Procurement Experience * Site selection and procurement specialist with extensive geographic knowledge in the USA, Canada, Mexico/Caribbean and Europe. Longstanding professional relationships with domestic airlines, global DMC partners, hotels, convention centers, A/V suppliers, drayage companies and caterers to negotiate contracts, related terms and conditions, and master services agreements. * Pre-existing hotel sales/contract management experience with Starwood Hotels. * Budget responsibilities have ranged to +/ - $5MM. Known for fiscal conservancy, delivering within budget guidelines. * Policy and compliance governance. ACCME, Sunshine Act and AdvaMed compliance standards and ethical guidelines. Program Leadership, Delivery and On-Site Management Skills * Division and departmental leader (director/VP level), responsible for managing teams as large as 35. * Global proposal and content development experience for all types of medium to large scale business meetings/symposia, product launches, meetings, trade shows, group travel and merchandise incentives. * Marketing Communications and Collaterals * Strategic development and implementation of services package including air ticketing. Impeccable customer service standards, maintaining a "hands on" approach with meeting attendees. * Energetic multi-tasker capable of balancing multiple programs simultaneously with tight deadlines. * Trained using Cvent sourcing, registration and tracking. Microsoft Office Suite, Google Docs and familiar with Basecamp. Data reporting for key performance indicators and ROI. * On-site manager responsible for implementation of all deliverables, staff management, evaluations and reconciliation. HISTORY

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