High energy, self sufficient Lead QA monitor for fast paced call center.I have exceptional customer service skills. I work well with employees in various situations. Loyal and a team player.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	4/1997 - Present

SCHOOL	MAJOR	YEAR	DEGREE
Calhoun-Orangeburg Vocational Education Center	General Business	1980	Trade School Degree

Highlights:

Companies I like:

Verizon, IBM, AT&T, A cruise line, or call center environment.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification

Currently I monitor Customer Service Operators for 3 Major Companies. I rate all monitored calls and coach Telephone service representatives. I also held the position of trainer for this company for 2 years. I am familiar with Word, Excel and hold Client Caliber Sessions. I am in close contact with these idividuals. I also assisted in writing the Company Quality Standards for a Major communications company. And lasty, In the QA department, I am responsible for all paperwork being filed and accounted for. I am also responsible for keeping accurate records of all write-up forms.