Qualifications Summary: * Experienced worker in fast paced environments with strong organizational and interpersonal skills. * Achieved every goal in each quarter by over 100% in Sales Revenue. * Proactively made 50 business calls per day building customer relationships and developing a successful pipeline. * Responsible, principled, and modest in order to provide superior customer service. * Surpasses at multitasking while completing projects within time and budget constraints. * Superior customer service skills with proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. Banking Employment Alma Bank, Brooklyn, NY 08/2016 - Present Assistant Branch Manager * Support the Branch Manager by providing leadership, management and direction ensuring overall branch service, sales and operational performance levels are consistently achieved. * Assist in creating a strong sales, service and operation culture, fostering an environment in which all branch employees and segment partners excel and achieve scorecard goals. * Responsible for the overall direction and coordination of daily branch operations and carries out supervisory responsibilities in accordance with the bank's policies, procedures and applicable state and federal regulations. * Leverage customer relationships into sales/business development opportunities. * Conduct "daily proof processes" to ensure adherence to operational requirements investigate controllable losses among branch staff provide coaching and performance management on decisions and processes used. * Review/take final action on uncollected and overdraft reports. * Conducts individual coaching sessions with each team member on a quarterly basis with a strong emphasis on achievement of production goals and service standards as measured through quarterly service shops, include review of all customer profiles. * Manage sales and service process follow up activities and referral lead generation through active use of the Sales Force program. * Resolves customer inquiries/complaints and situations in a positive, professional and efficient manner. * Maintains vault control to include cash orders, shipment verifications and vault logs. * Prepare monthly audits to ensure that the branch is following policies and procedures. * Review and approve CTR's as well as monitor BSA activities in the branch. * Partner with Regional Director in the implementation of operational excellence and achievement of operational goals. * Support portfolio growth by coaching Tellers to effectively identify referral opportunities and perform sales/referral activities. Develop high performing tellers in order to build bench strength. * Managing our clients' financial circumstances with a focus on maintaining a strong relationship between the client and the bank. Qualifications: NMLS ID #1106870

Highlights:

• Sales
• Customer Service
• Fraud
• Microsoft Excel
• Appraisals
• Asynchronous Transfer Mode (ATM)
• Banking Industry
• Budgeting
• Business Development
• Complaints