High energy Customer Services oriented professional with exceptional interpersonal, communication and leadership skills. Resourceful, creative, loyal, organzed, Business Coach

COMPANY	POSITION HELD	DATES WORKED
Spaghetti Station Restaurants, Professional Staffing Servies.	(Confidential)	8/2002 - 9/2006

SCHOOL	MAJOR	YEAR	DEGREE
Molloy College	Bs. Climical; Psychology	1982	Bachelor Degree

Highlights:

Companies I like:

Radisson Hotels, Sheraton Hotels, ICM, Disney World, Hilton Hotels, Holiday Inn Hotels, FMU Admissions/Education Dept. Walmart, Universal Studios, Merrill Lynch Investments

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Human Resources
• Administration
• Front Office Manager
• Housekeeping Manager
• Operation Manager

An organized and excellent operations manager. Able to handle work systematically and throughtly in the resolution of problem cases and completion of all Front Office, schedule/follow up, inside Sales training, Occupancy Forecasting, Successfully and systemticaly managed all facets of coprotate rooms sales, careting sales and group reservations. Loyal, Responsably, with a high degree of excellet customer services activities. Strong Administrative Operations experience, labor schedule and room forecasting, inhouse project account analysis and coordinating budgets, events's schedule staffing plan and identifying of cost trends for management. I bring loyalty, puntuality, and honesty to any task. My success in these endeavors is due to my creativity, hard work, and perseverance. My education background, pronpt and accurate compliance in Business Administration hands on phones answering, cash tending A/R, A/P, Word, Excel, Payroll computer systems functions combined with all facets of Sales, Human Resources, Public Relations in the hospitality, Gov. Park and Recreation, Adult Educational Systems; Medical, Legal, Light industrial Staffing Management industries have contributed tothe bottom line profits of the firms with whom I have worked.