Experienced Manager in Customer Service/Call Center with a focus on Training and Development. Strong communication and presentation skills and excellent team collaboration.

COMPANY	POSITION HELD	DATES WORKED
Danone	(Confidential)	12/1990 - /2006

SCHOOL	MAJOR	YEAR	DEGREE
Varied	Business	1995	High School/GED Degree

Highlights:

Companies I like:

Consumer goods/services.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Customer Care
• Call Center

Recruitment of staff, management of teams and supervisors,daily running of Call Center,development of procedures and policy. Coach and motivate staff.