Summary Highly motivated and skilled IT professional with 9+ years in a help desk and PC technical support role. Excellent communication skills providing an exceptional customer relations experience. Ability to troubleshoot over the phone and provide diagnosis and resolution to end users. Proficient in PC hardware and configurations in a Windows environment. Skill Summary Strong ability to multi-task, handling projects and situations simultaneously and Work effectively in high pressure situations * Windows platforms, primarily XP and Windows 7 and some Windows 10 * Proficient with the Microsoft Office Suite * Cloud Technologies knowledge including Google Drive and Dropbox * Proficient with LogMeIn, Team Viewer and WebEx remote access programs * Proficient with Numara Track-It ticketing system * Knowledgeable in ghosting images to new PC's. As well as PC builds from scratch * Familiar with using MSConfig in a Windows environment as well as multiple Anti-Virus Anti-Spyware * Responsible for ensuring end user SLA's are adhered to and followed * Provide level 1 and some level 2 end user support * Familiar with workstation rollouts and necessary software installations * Basics of networking in an intranet environment * Some Active Directory experience (resets, permissions) * Ability to independently resolve routine and non-routine problems * Knowledge to re-create user profiles to resolve problematic profile driven issues Desktop support Customer service PC Technical Support Installation Logistics Policies and procedures PC Hardware/Build skills Results oriented Protocol

Highlights:

• Pc
• Personal Computer
• Support
• Technical Support
• Hardware/Systems
• Install
• Logistics