Description
BT Americas March 2007 to Present Sr. Project Manager / Infrastructures / Applications Development / Security Products ? Led complex, multi-location domestic and global programs and projects on-site for clients including (but not limited to): P&G, Deutsche Bank, Thomson Reuters, Esprit, Barr Labs, Huawei, Syngenta and Seqirus. ? Experienced in Program Management Office (PMO) and managing strategic projects. ? Led/Managed 6 project managers and other resources on assigned projects. ? Experienced in Building relationship with management/other key stakeholders and managing/exceeding their expectation. ? Executed initiatives for growth strategy, strategic planning process and enterprise cost reductions. ? Orchestrated meetings and collaborated with all levels of management for gathering the requirements, translating customer?s complex business requirements into cohesive and easy to understand documents. ? Negotiated and worked with business management to ensure changes to the contracted solutions were captured and scope was still within the designed specification. ? Ensured completion of required quality reviews and obtained appropriate approvals for assigned projects. ? Designed processes for monitoring/identifying internal and external issue/risks/conflict and to track corrective action plans. ? Single point of contact between management and project leaders. ? Developed and executed plans from a project's inception to its conclusion. ? Managed transformation and testing of complex applications from outdated/legacy platforms to new platforms. ? Provided project plans, quality gates and identified deliverables. ? Managed/designed workflow processes and have made recommendations for improving quality processes (design, implementation and standardization) and change managements utilizing ITIL practices. ? Managed complex project implementation utilizing Agile and waterfall methodologies. ? Managed several projects simultaneously. ? Managed in helping clients define requirements and writing statements of work. ? Experienced in mapping user problems/requirements to reusable design and technology solutions. ? Managed and Coordinated activities between teams globally. Ensured all convergence orders were progressed and closed according to established processes. ? Responsible for escalating issues that were blocking progress towards completion, and reporting status to the senior program management team. ? Analyzed business and technical requirements specified by Application Development areas for Infrastructure cross-team implications and operating environment dependencies. ? Obtained concurrence on Infrastructure solutions from requestor throughout engagement. ? Coordinated design reviews with Infrastructure, architecture and information security groups to evaluate Possible technology solutions. ? Led and enabled collaborations between technology specialists. ? Identified potential areas where infrastructure standards do not exist (ambiguity) or where existing standards may needed to change due to changing business requirements or changes in the technology environment, and facilitated the implementation of those changes. ? Created Presentations of BT outsourcing capabilities and solutions to clients. ? Led/Managed vendors? selection process, RFP generations/analysis, and contracts negotiation/bids. ? Provided Solutions for large and mega-sized deals proposals, responses to RFP questions/requirements and scope documents, and master service agreements and service level agreements (SLAs). ? Managed/collaborated with 3rd party vendors on assigned projects. ? Responsible for successful and timely projects? completion. ? Responsible for coordination of project managers? activities and updating of projects specifics. ? Provided training and mentoring for team members and trained PMs on project management methodologies. ? Managed engineers/team members and other PM supporting projects across the global. Established and conducted regular status calls, tracked issues and escalated items and Produced presentation, documentations and status reporting for management and VP. ? Responsible for all aspects of migrations, including the coordination of all testing, provisioning, and installation activities. ? Utilized MS project for Managing and monitoring project activities. ? Managed implementation of Data Warehousing projects. ? Managed implementation of Microsoft Dynamics CRM for workflow automation and digital transformations. ? Managed complex business applications/system upgrades utilizing Agile and waterfall methodologies. ? Led security deliverables/GxP compliance projects for Pharmaceutical companies. ? Managed Coordination and implementation of infrastructure projects and Security products globally. ? Managed migration and testing of complex applications from outdated/legacy platforms to new platforms and de-commissioning of applications that could not be migrated. ? Established/Created (PMO) program management office for a wireless manufacturing company in USA. ? Managed the transformation of customer?s IT and telephone systems from alternative vendor to BT. ? Implemented projects that involved moving/re-location companies? personnel and equipment into a different offices. ? Managed implementation of a complex applications for monitoring and managing program and work activities in .NET. ? Led/Managed multi-location installations of Cisco IP telephone systems with ACD. ? Created and implemented the ORT (Operation Readiness Testing) for NOC (Network Operations Center). ? Managed Cisco video teleconferencing implementations. ? Led/Managed the Implementations of MPLS networks globally. ? Led/Managed testing of disaster recovery plan for customer sites. ? Managed Data Center consolidations/migrations Projects. ? Managed system change requests utilizing BMC Remedy and ServiceNow. ? Monitored export license requirement for USA regulatory compliance. ? Managed the migration of client sites to BT?s MPLS network and to new data centers. ? Coordinated activities for installation Cisco IPT telephone systems, Video teleconferencing and LAN/WAN equipments. ? Documented the client?s current network configuration and Run books. ? Successfully migrated 68 customer?s retail stores to BT?s network. Managed 3rd party vendors for cable installation and resource assignments for testing at each store. ? Managed the implementation of Customer SharePoint system. ? Responsible for training of Company employee for utilizing SharePoint.
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