SUMMARY Accomplished Learning and Development Leader with thirteen years' experience at one company, primarily in the disciplines of Learning and Development and Leadership. Successfully implement training solutions in conjunction with client requests in order to ensure the highest level of quality within our support staff. Expert at analyzing carefully and making logical decisions based on objective facts, creating standards that help bring about efficient, high quality outcomes. Accomplishments Leadership * Selected to facilitate the Management Leadership Development Program for high-potential managers across the enterprise * Served as a mentor for newly hired L&D managers * Simultaneously managed the Northeast and PacWest L&D markets successfully Strategy * Effectively created and implemented the company strategy for virtual learning * Created a training solution to onboard 90 new facilitators over 5 months

Highlights:

• Training
• Quality Assurance
• Call Center Management
• Documentation
• Intranet
• Learning and Development
• facilitation
• project management