Career Highlights * Creation of Command Center: Commissioned Corporate Enterprise Application department to allocate resources during Soft and Hard Go Live to support business readiness and adoption. Partnered with Project teams to record issues and drive post-implementation resolutions to client's satisfaction and resolved ~200 issues prior to project closeout. * Implemented Information Technology (IT) Training: Managed training strategy for ~ 2000 associates on new system functionalities. Developed Problem escalation procedures during implementation and implemented subsequent booster training. * Drove New Business Processes: Decommissioned legacy System. Partnered with IT and SMEs to define and install a new business process to remove ~1200 provisioned associates while maintaining existing provisioning for remaining associates. Resolved ~14K outstanding open cases during new system migration. * Developed Requirements Analysis: Managed the Enterprise Resource Plan (ERP) Project plan, training strategy requirements creation and deliverance ahead of Project plan and identified overlooked KPIs during Project planning stage. Professional and Education Experience Overview

Highlights:

• Black belt
• Business Analysis
• Business Analyst
• Enterprise Requirements Planning
• Information Technology
• SDLC methodology
• Leadership
• Project Management
• PM Bok
• Documentation
• Critical thinker
• Analytics
• Project Implementation
• Risk / Change Management