Description
SUMMARY: * IT professional with 9+ years of experience as a Helpdesk Analyst. * Perform System Reboots of over 100 Web and Application Servers for performance and Patches. * Perform System tasks via Remedy Task Manager for Bank File production. * Reset, unlocked, modified, and deleted users accounts using Active Directory. * Scanned and repaired Files for Outlook users. * Support remote users. * Hands-on with PC installations and troubleshooting. * Has Secret Clearance
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Ibm | (Contractor) | 9/2017 - 12/2017 |
| State Of Colorado Department Of Revenue (Office Of Information Technology) | Service Desk Analyst | 6/2017 - 8/2017 |
| Tek Experts | Critical Situation Manager | 1/2017 - 6/2017 |
| Infozen | Service Desk Administrator | 3/2015 - 10/2016 |
| Manpower | Resident Engineer Level 1 Support | 6/2014 - 2/2015 |
| Apex Systems | Computer Operator | 4/2013 - 5/2014 |
| Tsys I Solutions | Operations Technician Ii | 9/2009 - 3/2013 |
| Comair Airlines | It Service Center Analyst | 9/2007 - 9/2009 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| University of Phoenix | Information Technology Information Security | 2015 | Bachelor Degree |
Accomplishments
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