Summary Obtain a key position utilizing my experience and professional skills in the area of Human Resources, Customer Service, Program and Organizational Management. Professional with strong problem solving skills and keen analytical ability. Proven success in being self- motivated, flexible, capable of handling multiple tasks and adapt to changes with maintaining a professional attitude. Superior customer service skills and goal oriented. Excellent communication (oral and written) skills Ability communicate with all levels and maintain confidentiality. Possess strong leadership skills and a team player. Accomplishments Selected as Subject Matter Expert (SME) for recent Delta Outage, accomplished and retained important document for security purposes. Selected as Subject Matter Expert (SME) and member of Emergency Response Team to participate and implement eligible benefits packages for over 80,000 current and former employees that were affected by the events of 9/11 to include resource manuals, recalculation of Delta Recovery Pension Plus Retirement Program for Domestic, Pilots and Survivor Projects Sole employee identified (SME) to support, train and transfer knowledge and experience to outsourcing agency as critical resource for successful transition of Delta HR services and systems Award recipient and recognition for the coordination of Standard Operation Procedure (SOP) for an organization of 20,000 members. Successful SOP currently used as an example for other organization training tool.

Highlights:

• Email
• HR
• Human Resources
• Management
• Outsourcing
• Services
• Training
• Call Center
• Customer Service