Description
Areas of expertise as demonstrated by my roles over the past 16 years at The Inn at Little Washington: * A well-rounded leader in organizational development, vision-casting and SOP design for both hotel and restaurant divisions at a world-class hotel and restaurant. * VIP handling with responsibility for guest relations and feedback (demonstrating confidence in my skills and talent as a key representative of the Inn). * Forbes 5 Star, AAA 5 Diamond Service standards expertise and the principles that support them. This translates into any level of service. * Hands-on leadership experience in a world-renowned restaurant and hotel with advanced wine and bar knowledge. I have been training some of the world's best servers for 16 years. * Hotel and Special Event sales experience with premium, high dollar hotel/restaurant events I have personally written over 200 contracts along with event oversight and management. Extensive experience designing and implementing themed events both large and small for high profile clients. * Oversight of an extensive china, glassware, silverware and consumables inventory necessary to carry out the day to day mission includes designing logo products for internal/resale use. * Brand representation and product prototype development for one of the world's greatest hospitality experts and visionaries, Patrick O'Connell. This demonstrates a constant, forward approach for not only saving money but making it as well. * Media savvy with detailed knowledge of and relationships with food critics, hotel and restaurant inspectors and those who can impact the image of the brand. This is one of the most impactful aspects of managing guest expectations and impacting the brand. * Public speaking expertise with advanced writing skills. Motivational speaking and team building experience including consultancy with hotels and restaurants. Demonstrates a talent for evaluating inefficiency and discovering ways to improve performance going beyond techniques and focusing on underlying attitudes and prejudices. * Analytical proficiency in cost-saving measures, P&L evaluation and ROI analysis. Successful money saving ideas resulting in tens of thousands of dollars saved. * Management of fast-paced, high dollar departments of dining, room service, bar, hotel and private events happening simultaneously with no room for failure. Failure in any of these realms directly impacts 5 star/5 diamond ratings. * Experience running my own small businesses and living a personal debt-free life outside my role as a hospitality professional. * Ordained minister who has performed over 250 wedding ceremonies giving a unique experience in creating wedding events. This enables me with insights to impact an extremely profitable spector of the market
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