Description
Accomplishments: * Effectively managed vendor relationships to acquire products, services, and support. * Streamlined department processes which resulted in achieving and maintaining our customer service, and inventory control goals. * Coordinated all nation-wide subcontractor activities pertaining to the project life-cycle. * Increased annual OOR department sales by 15%. * Increased department profits from 18% to 30%+. * Lead the reduction of inventory overture by 45%. * Developed the templates for schedule and coordination of projects per client's specifications and established and maintained excellent customer satisfaction. * Possess superior organizational, leadership, supervisory and customer satisfaction skills. Single point of contact from proposal to billing managing telecommunication projects throughout the country making critical decisions that impact various stakeholders by working directly with business groups contractors and vendors to define scope of work manage implementations documentation and closeout. Managed purchasing shipping receiving and inventory control effective and efficiently. Planned monitored and controlled budget. Planned designed estimated scheduled and procured voice data cable infrastructure network equipment and Digital VoIP phone system installations for multiple customers with over 1500 remote locations throughout the United States and Canada. Vetted potential contractors. Led coordinated and implemented the processes that assessed all subcontractor activity in order to ensure contract compliance while maintaining industry standards. Surveyed customer facilities and provided assessments for move add change for new and remodel construction as well as customer rollouts such as Wireless Access Points and Circuit upgrades. * Responded to RFPs and executed work orders and project status reports. * Monitored all project costs and oversaw customer invoicing. * Analyzed problems identified solutions and planned contingencies for network equipment and cabling issues. * Ensured compliance with service level agreement. AC&C Network Services - over 19 years
Accomplishments
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