Have experience leading large initiatives in service delivery, operations management, complex implementations, customer migrations, corporate rightsizing, and performance management. Experienced in Program, Process and Pipeline Management; KPI reporting and developing governance. Adds value by utilizing qualitative and quantitative methodologies to develop and communicate effective solutions to strategic initiatives, such as growing the business, giving focus to quality and improving customer satisfaction in any given company lifecycle. Maintains strong leadership in fast paced, high growth program initiatives. Demonstrates proven skills, creativity and passion in leading business process improvements, business or technology solution delivery, operations and assurance. Areas of Expertise: � Program Management Office / Business Process Improvement � Major Accounts Program / Relationship Management / IT Project Management � Sales Support Management / Change Management / Vendor Management � Communication Management / Project Reporting / Training, Mentoring & Consulting � Business & Feature Requirements / Quality Standards � Technical Product & infrastructure Project Deployments � Program Start-up Schedule Development - Software, Hardware, Product, Services

Highlights:

• Process Improvement
• Project Manager
• Program Manager
• Operations Manager
• PMO Manager
• KPI Reporting Specialist
• Integrate
• Management
• Mining
• Networking