Description
Senior Associate Systems Programmer dedicated to quality support and customer service with 8 years of experience across multiple IT platforms including Microsoft Linux and z/OS. Ensuring customers have essential tools to maintain business operations and providing additional resources and good practice recommendations to allow maximum efficiency. Resolving problem and incident requests on a regular basis. Providing additional resources and good practice recommendations for customers to allow maximum efficiency. Experienced with PC and server lifecycle management. Able to work efficiently and independently while contributing to a team excellent documentation skills to be interpreted by various technical skill levels. Possess valuable troubleshooting problem solving root cause analysis organization and communication skills. ITIL and ServiceNow trained.
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