Summary: 20 years of progressive IT Experience with an emphasis on Troubleshooting, Customer Service, Team Management, Business Workflows, Business Rules, Business Processes, and Analytical thinking. 5 years of Escalation experience. 6 years of network administration experience including design, development, implementation, configuration, and administration. Areas of Expertise: Siebel 8.1 Ticketing System, Remedy Ticketing System, Assyst Ticketing System, Hyena, Active Directory, VBscripts, Aternity Management. Network Administration that includes Implementing and supporting Windows 2008 Server, Windows XP/Vista/7/8/10, MAC OS X 10.5-10.11, configuring TCP/IP, DHCP, WINS, DNS, SNMP, RIP, etc. on Windows XP/Vista/7. Installation and administration of MS Internet Information Server, MS SQL Server, Exchange Server 5.5/2003/2007, Citrix Server, Blackberry Server, Blackberry Desktop software, Apple iPhone, IPad, PDAs, Lotus Domino, CC: Mail Server and Ontime Server. Using MS Access in developing applications. Applying service pack upgrades and patches, Building PCs, configuring static and dynamic routing on multiple Windows Server boxes. Installation of network components such as switches, routers, bridges, hubs, etc.

Highlights:

• Active Directory
• Microsoft Active Directory
• Security
• Software
• Cisco
• Cisco Routers
• Citrix
• Citrix Metaframe
• Inventory
• Microsoft Internet Information Server